Birthday/Events Lead- Retail Service Team Member

Michaels Stores

123d

About The Position

As a team member at Michaels in Baxter, MN, you will plan, coordinate, and facilitate events, including kids' birthday parties, to provide a stress-free, fun, and engaging experience for guests. Your role will involve delivering friendly customer service, helping customers shop, and ensuring a fast and friendly checkout experience. You will also complete operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards to uphold our Brand Promises. In the event coordination aspect, you will manage multiple events simultaneously, engaging with clients of all ages and creating an environment of fun and creativity. You will demonstrate and instruct party participants in craft projects, perform face painting, and facilitate party add-ons like goody bags and balloons. Communication with clients and store team members is essential, as is completing administrative tasks such as answering emails and making phone calls. You will also need to adjust plans based on client feedback and ensure client satisfaction for scheduled events while upholding cleanliness and safety standards.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others.
• Excellent people skills and experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Nice To Haves

• Experience in event planning or coordination.
• Knowledge of craft projects and materials.

Responsibilities

• Plan and coordinate multiple events including children’s birthday parties and craft classes.
• Engage with clients of all ages, creating an environment of fun and creativity.
• Demonstrate and instruct party participants in craft projects and perform face painting.
• Facilitate party add-ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails and making phone calls.
• Adjust plans based on client feedback and needs.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards.
• Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values.
• Participate in daily store cleanliness activities.

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts
• Flexible scheduling options

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees