Biorepository Site Manager

Azenta•Billerica, MA

1d•$96,000 - $120,000

About The Position

The Biorepository Site Manager is responsible for ensuring that all functions related to processing samples are completed accurately and according to SOPs. The incumbent is responsible for helping others and ensuring that customer interests are considered.

Requirements

Bachelor’s degree with 2+ years of people leadership or 2+ years’ experience in sample management or related activity
2+ years of experience in a life science related regulated industry (CLIA, CAP, GMP, GTP, GLP, BoP)
High level of initiative and ability to work independently while keeping closely connected to the rest of the organization
Strong communication and interpersonal skills
Proven customer service skills
Drives change, influence in leading a team and/or team coordination
Ability to multi-task and deliver on multiple priorities
Reaching/lifting/bending
Ability to lift up to 50 lbs.
Extended periods of standing or sitting
Right- and left-hand finger dexterity
Ability to discern colors or use of color correction glasses
Ability to work with refrigerants (e.g., dry ice and LN2) using proper PPE
Employee will be working on an area with potentially infectious materials.
Employee will be responsible for maintaining a clean work environment and enforce and follow universal precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

Nice To Haves

Previous biobank experience preferred

Responsibilities

Manage day to day operations over the site, which includes but not limited to, lab operations, facilities, people management, and vendor management.
Communicate with key stakeholders across the organization to leverage functional expertise of the organization
Serve as the primary contact for key site customers and act as technical lead
Provide sample management subject matter expertise to current and potential clients
Ensure customer expectations are met and site activities are in compliance with the quality management system
Manage all aspects of site- including personnel, productivity, general inventory, departmental metrics, and resources.
Enforce all policies and procedures with attention to Quality compliance.
Effectively communicate all departmental affairs as needed and provide data, reports, and documentation as requested.
Communicate regularly with sales account managers and develop relationships with targeted clients.
Oversee receipt of packages, sample data entry, accessioning of samples, labeling samples, and assigning storage locations to samples as needed.
Respond to after-hours emergencies to ensure integrity of the facility and products are maintained.
Ensure all service/process failures are identified, investigated, and resolved appropriately.
Proactively manage and drive the resolution of client issues.
Recognize, escalate, and ensure resolution of operational, quality, or financial concerns of department.
Initiate and revise documentation in accordance with SOPs.
Ensure all weekly, monthly, and daily maintenance is completed per SOPs.
Promote culture of continuous process improvement by leading, participating, and implementing improvements.
Hiring & Staffing Skills assessment Resource planning Competency based, quality hiring Effective on-boarding
Customer Focus Meet or exceed customer expectations Respond to customer inquiries with urgency Ensure key performance and quality indicators are met
Collaboration Constructive conflict Appropriate follow-up Holds self and others accountable Builds relationships & partners across-functions Considers and communicates cross-functionally
Communication to Inspire & Empower Regular meaningful communications Connection of department & individual purpose to strategic direction Follow-up to address obstacles
Performance Management Reinforce behaviors that drive results Assess -right person in the right job Feedback/coaching Raising the bar; increasing contribution Address misaligned or misplaced talent
Develop People Dialogue about skills & behaviors for success at Azenta Understanding employee aspirations Opportunities for experiential learning & growth Experience planning & delegate to develop