Bionic Service Employee

Embla Medical•Paulsboro, NJ

About The Position

Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes. Össur is focused on improving people’s mobility through the delivery of Prosthetics and Bracing & Supports solutions. Helping people live a Life Without Limitations is why we exist as a company. About the Role The Service Employee will be responsible for the inspection, troubleshooting, repair, and assembly of advanced lower and upper limb bionic devices. This role requires strong attention to detail, technical proficiency with specialized tools and software, and the ability to communicate effectively with both internal teams and external partners.

Requirements

High attention to detail and accuracy in work.
Proficiency with hand tools, torque wrenches, and soldering techniques.
Experience working with testing equipment and technical software.
Strong problem-solving and analytical skills.
Effective written and verbal communication skills.
Ability to work both independently and as part of a collaborative team.
High School Diploma or GED.

Nice To Haves

Prior experience in medical devices, prosthetics, or a related technical service field preferred.
Associates degree preferred

Responsibilities

Perform precise assembly, repair, and maintenance of lower and upper limb bionic devices.
Utilize specialized tools, including torque wrenches, small hand tools, and soldering equipment.
Operate and navigate multiple software applications, testing devices, and diagnostic machines.
Analyze and troubleshoot device performance issues to ensure optimal functionality.
Process all returned items for evaluation and service.
Accurately pick, pack, and ship customer orders.
Collaborate with customer service and other external personnel to address technical inquiries and service needs.
Maintain organized records of service work, repairs, and parts used.
Adhere to Company’s safety rules
Adhere to Company Values – Honesty – Frugality – Courage
All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific.
Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
All training related to the quality management system is done in accordance to the Training Management Process (PR-00042).
Exercises good use of company funds and property within the set guidelines.
Maintains an honest and professional attitude as the company’s representative always.