Biometrics (Fingerprint) Technician - Full Time

Amentum•Jacksonville, FL

20h•Onsite

About The Position

This position offers an opportunity to work with the United States Citizenship & Immigration Services (USCIS) to support the nation’s lawful immigration system. As a Biometric Technician (BT) in Jacksonville, FL, you will be part of a dynamic team assisting the USCIS Application Support Center (ASC) operations. Amentum provides all necessary job training for qualified candidates. This is a full-time role, with employees typically working Monday through Friday for 40 hours a week, though hours may vary based on applicant volume and site needs.

Requirements

Must be able to obtain and maintain facility credentials/authorization.
US Citizenship is required for facility credentials/authorization at this work location.
A High School Diploma or equivalent.
Must be able to speak and write in English.
Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
Ability to work in a high paced environment with the public.
Ability to type and use basic computer skills.
Successful completion of the biometrics training and become certified within sixty days.

Nice To Haves

Ability to speak a foreign language.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States.
Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
Provide applicants with the highest level of customer service, displaying a cheerful and inviting demeanor, smiling, managing applicants with sensitivity, courtesy, and ensuring they are treated with respect.
Safeguard all areas where Personal Identifiable Information (PII) is vulnerable, such as applicant’s paperwork and identifications, electronic biometric data, and reports.
Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
Visually inspect applicants and their belongings prior to allowing entry into the facility.
Ask applicants questions about their status of illness and decline entry to the ASC per customer requirements during national pandemics or other health crises.
Conduct periodic facility checks (both interior and exterior) and report any concerns to the Site Supervisor.
Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
Manage and complete administrative paperwork accurately, such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks, and other administrative duties as needed.