Biometrics (Fingerprint) Technician - On Call

Amentum•Memphis, TN

2d•Onsite

About The Position

This position is for a Biometric Technician (BT) supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) operations in Memphis, TN. Amentum provides all required job training for qualified candidates. This is an on-call (casual) position, meaning hours are not guaranteed, and employees work on an "as needed" basis. On-call employees are expected to be available Monday through Friday from 7:45 am to 4:15 pm for substitute coverage. It is not a regular full-time or part-time position and is suitable for candidates with flexibility, seeking supplemental income, and those who want to remain active in a work environment without a committed schedule. The role involves assisting USCIS in administering the nation's lawful immigration system.

Requirements

Must be able to obtain and maintain facility credentials/authorization (US Citizenship is required for facility credentials/authorization at this work location).
A High School Diploma or equivalent.
Must be able to speak and write in English.
Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
Ability to work in a high paced environment with the public.
Ability to type and use basic computer skills.
Successful completion of the biometrics training and become certified within sixty days.

Nice To Haves

Ability to speak a foreign language.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States.
Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
Provide applicants with the highest level of customer service, displaying a cheerful and inviting demeanor, smiling, managing the applicants with sensitivity, courtesy and ensuring the applicant is treated with respect as a customer of the USCIS ASC.
Safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.
Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
Visually inspect applicants and their belongings prior to allowing entry into the facility.
During national pandemics or other health crisis, ask applicants questions about their status of illness and decline entry to the ASC per customer requirements.
Conduct periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.