Biometrics (Fingerprint) Technician - Part Time

Amentum•Metairie, LA

1d•Onsite

About The Position

This position offers an opportunity to work with the United States Citizenship & Immigration Services (USCIS) to support the nation's lawful immigration system. As a Biometric Technician (BT), you will be part of a dynamic team assisting the USCIS Application Support Center (ASC) operations in New Orleans, LA. Amentum provides all necessary job training for qualified candidates. This is a part-time role, with employees expected to be available Monday through Friday between 7:45 am and 4:15 pm, or for specific coverage times as needed. While regularly scheduled for 30 hours a week, the schedule can be altered based on applicant volume and site needs. The primary focus is on providing the highest level of customer service to applicants seeking legal immigration to the United States.

Requirements

Must be able to obtain and maintain facility credentials/authorization (US Citizenship is required for facility credentials/authorization at this work location)
A High School Diploma or equivalent
Must be able to speak and write in English
Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
Ability to hold and grasp applicant’s hands to obtain quality fingerprints
Ability to work in a high paced environment with the public
Ability to type and use basic computer skills
Successful completion of the biometrics training and become certified within sixty days

Nice To Haves

Ability to speak a foreign language

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States
Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs
Provide front-line customer service as representatives of Amentum and on behalf of the United States Government
Work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC
Safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports
Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times
Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC
Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility
Visually inspect applicants and their belongings prior to allowing entry into the facility
Ask applicants questions about their status of illness and decline entry to the ASC per customer requirements during national pandemics or other health crises
Conduct periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage
Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary
Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed