Biomedical Technician II – Philadelphia Metro Area

GE HealthCare•Philadelphia, PA

13d

About The Position

In this role, the Biomedical Technician II will properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on progressively complex customer’s biomedical equipment and drive customer satisfaction through Service Excellence. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
One year of experience performing troubleshooting and planned maintenance on basic electronic, electromechanical or medical equipment following current standards, code and procedures to ensure safe and effective operation of those devices.
Desired experience is a strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
Previous experience interpreting schematic diagrams to perform effective repair and planned maintenance on basic biomedical or electronic equipment.
Proficiency in completing electronic documentation using PDA and computer skills.
Previous experience developing and maintaining good customer relations.
Valid driver’s license and ability to maintain license.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Willingness and ability to work nights, weekends, and afterhours. In addition, this role will be required to participate in an on-call rotation for emergency service.
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Nice To Haves

Certified Biomedical Electronics Technician (CBET) desired.
Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
Previous experience in a hospital setting.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Establishes good relationships with customers and staff.
Builds wide and effective networks of contacts inside and outside the organization.
Relates well to people at all levels.
Applies specialist and detailed technical expertise.
Develops job knowledge and expertise through continual professional development.
Shares expertise and knowledge with others.
Uses technology to achieve work objectives.
Demonstrates an understanding of different organizational departments and functions.
Focuses on customer needs and satisfaction.
Sets high standards for quality and quantity.
Monitors and maintains quality and productivity.
Works in a systematic, methodical and orderly way.
Consistently achieves project goals.
Takes responsibility for actions, projects and people.
Takes initiative, acts with confidence and works under own direction.
Works productively in a pressurized environment.
Keeps emotions under control during difficult situations.
Balances the demands of a work life and a personal life.
Maintains a positive outlook at work.
Handles criticism well and learns from it.
Demonstrates an interest in and understanding of others.
Adapts to the team and builds team spirit.
Listens, consults others and communicates proactively.
Supports and cares for others.

Responsibilities

With minimal supervision, evaluate progressively complex, customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations.
Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.
Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.
As instructed, implement GE / customer facility contract, supporting business goals and objectives.
May assist more and less experienced technicians on basic and complex repairs /resolution respectively.
Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
When trained, share on-call / pager responsibility.
Document all repair actions and submit reports/summaries according to schedule.
Ensure proper care of spares, tools and test equipment and ensure calibration.
Manage vendor’s service delivery processes in compliance with GEHC policies, as instructed.
Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.
Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.
Perform other related duties as assigned.