Biomedical Technician II Full Time Days

East Tennessee Children's Hospital•Knoxville, TN

About The Position

BASIC PURPOSE OF THE JOB Provides preventive maintenance and repairs on clinical equipment and medical networks. Maintains all required equipment documentation and appropriate parts inventory. Provides user training and investigates medical device safety issues as needed. REPORTS TO Biomedical Technologies Manager JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: Associates degree, or military training equivalent, required Degree: Degree in Clinical Engineering, Biomedical Technologies, Healthcare Technology Management, or vocational electronics preferred License/Certification Required: None Minimum Work Experience: 2 - 3 years’ experience in a hospital setting required REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent troubleshooting, customer service, communication, critical thinking, and computer skills. Ability to remain calm in stressful situations and interactions. MUST be able to effectively communicate with clinical staff, providers, patients / parents, and IT / Engineering peers, both verbally and via email / TEAMS. Manufacturer specialized certification on anesthesia machines, ventilators, patient monitoring / networks, defibrillators, neonatal warming systems, etc. Come work where you can make a difference everyday. At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

Associates degree, or military training equivalent, required
2 - 3 years’ experience in a hospital setting required
Excellent troubleshooting, customer service, communication, critical thinking, and computer skills.
Ability to remain calm in stressful situations and interactions.
MUST be able to effectively communicate with clinical staff, providers, patients / parents, and IT / Engineering peers, both verbally and via email / TEAMS.

Nice To Haves

Degree in Clinical Engineering, Biomedical Technologies, Healthcare Technology Management, or vocational electronics preferred
Manufacturer specialized certification on anesthesia machines, ventilators, patient monitoring / networks, defibrillators, neonatal warming systems, etc.

Responsibilities

Performs preventive maintenance inspections on clinical equipment, as indicated in departmental policies and procedures. Must be able to keep PMs current and complete in a timely manner. Inspects equipment on a daily basis.
Performs repairs on clinical equipment, following appropriate guidelines and safety protocols.
Completes hand-written and computerized equipment documentation accurately and thoroughly.
Coordinates outside service when necessary, including warranty services and services on proprietary systems and subsystems without technical documentation.
Assists in incident investigations: Correctly evaluates the incident and equipment involved. Works efficiently to determine the root cause of the incident, which may involve comprehension and evaluation of factors concerning patients, supplies, and equipment. Provides training and additional recommendations to the user. Provides recommendation and incident report to the manufacturer. Proactively and systematically creates processes and/or procedures to avoid similar issues in the future.
Performs initial acceptance inspections on new clinical equipment and documents inspection accurately.
Provides technical information for medical equipment design modifications.
Learns the maintenance of medical computer hardware, operating systems and software to ensure availability and reliability of service.
Learns Network Troubleshooting techniques for wired and wireless networks.
Provides complete and thorough user support for problem resolution: Resolves issues with medical devices and medical PC hardware and software. Resolves issues with medical hardware and software related issues.
Provides technology support as needed in a courteous manner: Provides Windows operation system support, as required. Provides new medical technology support as needed.
Maintains parts inventory at specified levels: Identifies high failure rate components and parts within medical devises, systems and subsystems, and networks. Orders and stocks parts identified at appropriate levels so medical devices, computers and networks may be repaired and returned to service quickly. Enters parts into the parts database table along with pricing and quantity. Enters parts used correctly into medical equipment work order database for automatic part inventory tracking. Looks for cost-saving means by second sourcing components, systems, and subsystems, as available.
Maintains and performs necessary procedures in the event of medical system failures. Coordinates outside vendor service when necessary.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Maintains current technical expertise in the rapidly changing technology of medical devices and microcomputers. Utilizes state-of-the-art techniques when implementing solutions. Begins the study process for biomedical certification.
Assists in coordinating and/or provides training for appropriate personnel to ensure medical devices are used effectively.
Participates in department development suggesting policy changes, improving customer service, developing more efficient procedures, and all other activities that will improve the overall efficiency and customer service of the department.
Willingly accepts any other assignments that may be requested.
Utilizes hospital resources and time respectfully and accountably.