Biomedical Services Manager

Agiliti Health • Kansas City, MO

283d

About The Position

The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective manner by personnel who are appropriately trained and certified, ensures that customer records and billing are accurate and complete and participates in revenue growth activity.

Requirements

• Associates degree required but a Bachelor's degree in biomedical engineering, electronics or related field preferred.
• 3 - 5 years of experience in supervising/managing medical service technicians or engineers.
• Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers.
• Medical equipment preventive maintenance, repair and handling experience.
• Able to read and understand technical manuals and electric/pneumatic schematics.
• Business and financial management expertise, including ability to manage a budget.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Valid driver's license.
• Able to lift and/or push 75 pounds.

Nice To Haves

• Demonstrates strong communication and presentation skills (listening, writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Flexible, coachable.
• Proactive and self-directed.
• Organized; prioritizes to meet deadlines.
• Customer focused; willing to go above and beyond.

Responsibilities

• Provides overall strategic direction, leadership and technical services management for employees on achieving individual, department and organizational performance goals.
• Leads and manages day-to-day operations of the technical services team.
• Acts as primary contact with technical service customers to provide support, maintain customer relations and resolve critical customer service issues.
• Participates and partners with Divisional Directors, Customer Service Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers.
• Manages customer equipment and contract information within systems, assigns service schedules and approves new equipment and equipment removal requests.
• Manages equipment preventive maintenance, repairs and parts inventory.
• Completes required documentation, reports and updates to support business.
• Ensures accurate documentation for billing and regulatory compliance.
• Monitors and tracks service expenses and equipment inventory and audits field service representatives' expenses, vehicle maintenance and time worked to assure compliance with company policy.
• Supports Operations management in District Operations Manager's absence.
• Recruits, trains and develops technical staff.
• Maintains operational budget and performance expectations.
• Proactively manages continuous improvement opportunities/initiatives.

Benefits

• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Saving Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Associate degree