Biomedical Service Technologist (Belleville)

GE HealthCare

1d

About The Position

This Biomedical Service Technologies Role will be responsible for driving customer satisfaction through Service Excellence and meeting the daily service repair needs of Clinical Medical Equipment in and around the Belleville region. Based out of the Belleville Area, Ontario, this role will service the hospital and satellite sites within the region, plus supporting hospitals / clinics outside that area if required. Emergency On-Call is a requirement for this role. The role also requires that the individual selected can travel to and from the USA for training at our Global Services University, Wisconsin.

Requirements

• Technical Diploma or degree in Electronics, Biomedical Engineering or related field or equivalent experience and training or about to graduate with such.
• Candidate should have a proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally.
• Demonstrated customer contact/empathy/service experience.
• Excellent analytical and communication skills (written and verbal) with the ability to communicate complex technical issues in an easy-to-understand manner.
• Excellent Technical and troubleshooting skills.
• Exceptional interpersonal skills and organizational skills.
• Experience working with a diverse team across multiple functions.
• Strong ability to execute independent judgment in support of a team.
• Experience working independently of direct supervision.
• Valid Canadian Driver's License.

Nice To Haves

• Experience servicing GE Healthcare and/or other Vendor equipment
• Previous service experience in with clinical equipment, with a minimum of two years post graduate field experience.
• Understanding of Variable Cost Productivity and initiatives to drive margins.
• Demonstrated knowledge of Health and Safety programs and Quality Management Systems pertaining to field service.

Responsibilities

• Provide direct technical service on customer’s installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications, and the completion of all required documentation to meet government, business and audit requirements.
• Provide technical support outside of normal business hours and be available for service calls if required.
• Provide technical service (emergency, remedial, and preventative) documenting service calls, and analyzing service history.
• Manage repair parts cycle times to business targets.
• Maintain customer and internal service records.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Meet Quality Management System (QMS) and Environment Health and Safety requirements.
• Maintain tools and test equipment properly, ensuring they are calibrated and meet all QMS requirements.
• Utilize escalation processes to resolve customer service delivery issues.
• Conduct root cause analysis that will lead to effective problem solving.
• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
• Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Service Agreements.
• Develop an advisory and consultative role with your primary assigned hospitals.
• Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area.

Benefits

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree