Biomedical Field Service Engineer - Chicago

Becton Dickinson Medical Devices•Sparks, NV

17h•$22 - $34•Onsite

About The Position

BD Information BD is a leading global medical technology company that develops, manufactures, and sells medical Devices, instrument systems and reagents. The Company is dedicated to improving people’s health throughout the world. BD is focused on enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discover and production of new drugs and vaccines. BD’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquarter in Franklin Lakes, New Jersey. BD employs associates in more than 50 countries throughout the world. The company serves healthcare institutions, life science research, clinical laboratories, and pharmaceutical industry and public. For more information, please visit www.bd.com. Join our dynamic Field Service Team as a Field Service Engineer, where you'll be responsible for troubleshooting, installation, preventative maintenance, and service repair needs. If you excel in a fast-paced environment and aspire to contribute to a world-class service organization, this role is for you. A Field Service Engineer is responsible for providing technical support, maintenance, and repair services for various instruments and equipment. Success in this role requires a blend of technical expertise, customer service skills, and adaptability. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. A Field Service Engineer is responsible for providing technical support, maintenance, and repair services for various instruments and equipment. Success in this role requires a blend of technical expertise, customer service skills, and adaptability. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Requirements

Associate’s degree or Technical School equivalent,
OR Bachelor of Science in a related field preferred
OR applicable equivalent military experience will be considered on a case-by-case basis
Valid state-issued driver’s license with a clean driving record.
Previous experience in diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments is a plus.
Ability to travel up to 50%, including occasional overnight stays based on business needs. Ability to drive distances of up to 6 hours within a given day, and in adverse weather conditions.
Valid state-issued driver’s license with at least 3 years of driving history, meeting BD’s auto safety standards.
Flexible working hours throughout the week, traveling to various customer locations.
Lifting requirements - Ability to lift objects weighing up to 30-40 lbs. from the floor to chest level. Ability to push and pull objects weighing up to 70 lbs.
The ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour.
Tool Use - Proficient in operating powered drills, screwdrivers, and saws. Capable of using manual sockets, crescent wrenches, and screwdrivers for extended periods, typically 8 to 10 hours a day.
Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites. Able to climb and lift portable ladders and step stools.
Ability to perform fine motor tasks while reaching over an 8–10-hour day.
May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.
Associate’s degree or Technical School equivalent
Valid state-issued driver’s license with a clean driving record.

Nice To Haves

Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
Field Service Engineering and/or Networking/IT System Upgrades.
Experience in a lab or hospital environment.
Previous experience in diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments is a plus.
Field Service Engineering and/or Networking/IT System Upgrades.
Bachelor of Science in a related field preferred
Experience in a lab or hospital environment.

Responsibilities

Installation & Maintenance: Provide support for installation, maintenance, modification, and repair of mechanical, electromechanical, and software-based instruments. Tasks include installation, repair, calibration, cleaning, and testing of instruments.
Customer Relations: Build and maintain positive relationships with customers, review solutions, discuss needs, and ensure safe operational conditions.
Sales Support: Actively support the sale of service contracts, collaborate with sales representatives and service team members on system configurations, upgrades, installations, and moves. Provide feedback to improve financial performance and generate service revenue.
Documentation: Complete service administration activities promptly, adhering to ISO, FDA, and BD policies.
Provide comprehensive support for installation, maintenance, calibration, and repair of mechanical, electromechanical, and software-based instruments, including troubleshooting, testing, and ensuring proper functionality of complex equipment.
Build and maintain positive relationships with customers by reviewing solutions, discussing technical needs, ensuring safe operational conditions, and delivering excellent communication to enhance customer satisfaction and trust.
Actively support the sale of service contracts, collaborate with sales representatives on system configurations and upgrades, and provide valuable feedback to improve financial performance and generate additional service revenue.
Complete all service administration activities promptly and accurately while adhering to ISO standards, FDA regulations, and company policies to ensure proper record-keeping and regulatory compliance.
Demonstrate strong understanding of complex instruments, diagnose and repair equipment efficiently, apply analytical skills to identify root causes, and develop innovative solutions for unique technical challenges.

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