Biomedical Equipment Technician Site Lead (Rome, New York)

Philips•Rome, GA

3d•$37 - $59•Onsite

About The Position

Biomedical Equipment Technician Site Lead - Rome, New York Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Suffern, NY area. You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements. We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Requirements

Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.
7+ years servicing medical equipment is strongly preferred.
1+ years of previous lead/supervisory experience in the medical industry preferred.
PC competency, to include basic knowledge of word processing, spreadsheets, databases.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
US work authorization is a precondition of employment.
For this position, you must reside in or within commuting distance to Rome, New York.

Responsibilities

Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual, OJT, OEM, or 3rd Party training.
Provides training/mentorship/technical support to other service staff.
Identification and resolution of customer issues, providing the customer with the appropriate communication, and involving appropriate site service personnel.
Proactive identification of issues and providing creative, comprehensive solutions for customers which go beyond simple break/fix.
The Site Lead must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. May be required to manage multiple issues simultaneously.
Establishes credibility and trust while focusing on fixing the customer as well as the medical products.
Sets realistic customer expectations.
Interfaces with end-users, department managers and supervisors on routine issues.
May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management
May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
Occasional travel to satellite locations required.

Benefits

This role may also include field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

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