Biomedical Equipment Site Lead - Port Jervis, New York

Koninklijke Philips N.V • Kingston, NY

82d • $36 - $58

About The Position

Biomedical Technician Site Lead - Port Jervis, NY Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Suffern, NY area. You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

Requirements

• Associate's degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.
• 7+ years servicing medical equipment is strongly preferred.
• 1+ years of previous lead/supervisory experience in the medical industry preferred.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation.

Responsibilities

• Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual, OJT, OEM, or 3rd Party training.
• Provide training/mentorship/technical support to other service staff.
• Identify and resolve customer issues, providing the customer with the appropriate communication, and involving appropriate site service personnel.
• Proactively identify issues and provide creative, comprehensive solutions for customers which go beyond simple break/fix.
• Demonstrate the ability to take ownership and lead in difficult customer circumstances.
• Establish credibility and trust while focusing on fixing the customer as well as the medical products.
• Interface with end-users, department managers and supervisors on routine issues.
• Serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
• Be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
• Occasional travel to satellite locations required.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree