Biomedical Engineer (Application Consultant)

Brainlab•Ny, NY

61d•$70 - $90

About The Position

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage. Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentation. Act as regional escalation point and escalate issues in a timely manner. Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services. Utilize expertise and customer's feedback to provide plans to improve the quality improvement process. Act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc. Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads. Leverage technical expertise to distribute knowledge throughout the team. Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis. Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team. Promote IGS products and services to surgeons at trade shows, including the development of reference sites. Report and document complaints per Complaint Handling Standard Operating Procedure (SOP). Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

Requirements

B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
1-2 years minimum customer service experience preferred.
Knowledge of surgical procedures, anatomy and medical terminology preferred.
Proficient in the use of PC software applications including Microsoft Office.
Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Nice To Haves

1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
1-2 years minimum customer service experience preferred.
Knowledge of surgical procedures, anatomy and medical terminology preferred.

Responsibilities

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage.
Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentation.
Act as regional escalation point and escalate issues in a timely manner.
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services.
Utilize expertise and customer's feedback to provide plans to improve the quality improvement process.
Act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads.
Leverage technical expertise to distribute knowledge throughout the team.
Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team.
Promote IGS products and services to surgeons at trade shows, including the development of reference sites.
Report and document complaints per Complaint Handling Standard Operating Procedure (SOP).