Bingo Gaming Associate

Viejas Casino & Resort•Alpine, CA

11d

About The Position

Job Description • Counts and verifies cash from vault cage cashier at the beginning of shift. • Counts and verifies inventory of special game sheets, paper, pull tabs, daubers and other bingo related products at the beginning and ending of shift. • Sells bingo games and pull tabs to guests. Enters sales into Epic System and performs cash handling transactions. • Calls back winning numbers to the Bingo Caller. • Pays Bingo and pull tab winners. Secures payment from the Bingo Cage Cashier for single winners of $25 or more. • Answers the Bingo Reservation line and takes reservations for Fixed Base Units. • Responds to guests questions regarding Bingo Rules, programs, and promotions. Informs guests of current and future promotions. • Balances the sale of the pull tabs at the end of shift and reports any discrepancies (shortages or overages) on appropriate documentation. • Deposits cash to the vault cage cashier at the end of the shift. • Performs basic repair of bingo gaming machines and related equipment such as paper fills, ticket jams, bill validator errors, bill jams, monitor adjustments and resizing, and Bally I-View functions. • Maintains accurate documentation of repair log during shift. • Responds to calls in a timely manner. • Protects company assets and reports any fraudulent activity. • Understands and practices good safety and sanitation procedures. • Complies with all governmental laws and regulations and all casino and departmental policies and procedures, including Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations. • Performs all related and compatible duties as assigned. • Does not provide supervision to others. • High school diploma or general education degree preferred. • Six or more months related experience and/or training. • Cash handling experience. • Excellent customer service skills. • Must be motivated and sales oriented. • Knowledge of computer systems. • Knowledge of gaming machines and player tracking systems preferred. • Knowledge of OMNI System preferred. • Good written, verbal, and interpersonal communication skills. • Ability to maintain accurate records • Ability to multi-task, work in a fast paced, high stress environment • Must be a self-starter, punctual and able to adjust to change • Must be flexible to work different shifts 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or general education degree preferred.
Six or more months related experience and/or training.
Cash handling experience.
Excellent customer service skills.
Must be motivated and sales oriented.
Knowledge of computer systems.
Good written, verbal, and interpersonal communication skills.
Ability to maintain accurate records
Ability to multi-task, work in a fast paced, high stress environment
Must be a self-starter, punctual and able to adjust to change
Must be flexible to work different shifts

Nice To Haves

Knowledge of gaming machines and player tracking systems preferred.
Knowledge of OMNI System preferred.

Responsibilities

Counts and verifies cash from vault cage cashier at the beginning of shift.
Counts and verifies inventory of special game sheets, paper, pull tabs, daubers and other bingo related products at the beginning and ending of shift.
Sells bingo games and pull tabs to guests.
Enters sales into Epic System and performs cash handling transactions.
Calls back winning numbers to the Bingo Caller.
Pays Bingo and pull tab winners.
Secures payment from the Bingo Cage Cashier for single winners of $25 or more.
Answers the Bingo Reservation line and takes reservations for Fixed Base Units.
Responds to guests questions regarding Bingo Rules, programs, and promotions.
Informs guests of current and future promotions.
Balances the sale of the pull tabs at the end of shift and reports any discrepancies (shortages or overages) on appropriate documentation.
Deposits cash to the vault cage cashier at the end of the shift.
Performs basic repair of bingo gaming machines and related equipment such as paper fills, ticket jams, bill validator errors, bill jams, monitor adjustments and resizing, and Bally I-View functions.
Maintains accurate documentation of repair log during shift.
Responds to calls in a timely manner.
Protects company assets and reports any fraudulent activity.
Understands and practices good safety and sanitation procedures.
Complies with all governmental laws and regulations and all casino and departmental policies and procedures, including Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
Performs all related and compatible duties as assigned.
Does not provide supervision to others.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment