Bin Runner - Part time

Hope The Mission•San Diego, CA

About The Position

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. The Bin Runner will be responsible for providing individuals experiencing homelessness access to their assigned bins for the storage of their personal property at the Storage Center. The Bin Runner will manage the bin check in/out process including assigning, pulling and preparing bins for clients.

Requirements

Lived experience preferred
Minimum of one year of experience in customer service preferred
Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts
Experience working with people experiencing homelessness or other vulnerable populations preferred
Must be highly collaborative within a team environment
Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a within tight department metrics and deadlines. Possess ability to manage conflicting priorities and projects
Exceptional organizational skills detail-oriented to review information and ensure accuracy
Bilingual (English/Spanish) preferred
Ability to work with diverse populations
Ability to proficiently operate a PC, MAC, fax, and telephone
Prolonged periods of sitting at a desk and working on a computer
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, storage bins and reach overhead

Nice To Haves

Lived experience preferred
Minimum of one year of experience in customer service preferred
Experience working with people experiencing homelessness or other vulnerable populations preferred
Bilingual (English/Spanish) preferred

Responsibilities

Maintain storage facility; facility must be clean and orderly at all times.
Take inventory of client belongings
Pull participant’s bins in respective order of arrival; return bins to proper location
Assist with monitoring of assigned sorting area for bins
Ensure bins are devoid of all prohibited items
Execute voluntary and involuntary pack-outs
Bag, tag, and store all involuntary pack-outs
Receive, tag, and store all unattended property received from public right-of-way cleaning
Keep proper records of all participants and personal property items stored in facility
Release personal property items to participants after ownership has been attained and affidavit has been signed.
Assists with removal of trash and debris in and around the center when necessary
Guides and directs clients and visitors to the proper destination at the center
Implement crises de-escalation interventions as appropriate
Other duties as assigned by supervisor