BIM Support Engineer

Rosendin•Phoenix, AZ

15d

About The Position

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. SUMMARY The BIM Support Engineer I is responsible for providing BIM users with technical assistance for hardware and software, specifically Autodesk, Revizto and all other related BIM Software.

Requirements

Associates Degree in Information Technology, Computer/Information Science, or related discipline.
Minimum of 1-year practical experience in providing support in IT environment.
Can be a combination of education, training, and relevant experience
General to Advanced knowledge of Windows 10
General working knowledge of Revit Navis Manage and other Autodesk products.
General working knowledge of Revit plugins – Ideate, Unifi, RTV
Network troubleshooting and working with VPN client software.
Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud- based software like Dropbox, Google Docs, Box, One Drive, etc.
Passion for incredible customer service, exceptional communication (verbal and written) including top notch grammar and spelling, and excellent people skills
Attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently, and accurately
Resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision
Master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peers
Empathic, patient, composed and enjoy learning from talking to our customers
Approachable, professional, optimistic, and thorough in all that you do and inspire others to be the same
Ability to establish and maintain an effective follow‐up system to ensure timely and accurate handling of information requests.
Demonstrated ability to use discretion and sensitivity when handling confidential information
Demonstrated success taking direction and working independently
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive and an effective team player
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

Responsibilities

Work closely with the IT department to ensure field and non-BIM users are properly supported for their BIM specific software needs.
Image, deploy new hardware, laptops, or PCs, for BIM users.
Update and install BIM software for BIM users.
Maintain BIM Software Depot with latest versions of BIM Software.
Troubleshoot BIM Software for BIM, ENG and Field users.
Communicate via Phone, Chat, in person to ensure BIM department is functioning at a high level.
Work with IT to ensure BIM Builds and Images are constantly up to date.
Inventory and control BIM machines and hardware.
Provide end‐user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients.
Work with all levels of end users including high‐level users, difficult users, non‐technical users and demanding users.
Diagnose, identify, research, and resolve end user issues.
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.