Billings and Receivable Coordinator II

Livingstone College•Salisbury, NC

19d

About The Position

The Billings and Receivable Coordinator II supports the billing and collections processes by working directly with students to address and manage their outstanding receivables, ensuring accurate account resolutions. Additionally, this role handles the billings and payments associated with third-party sponsors.

Requirements

Eight (8) years of experience in billing, accounts receivable, collections and providing customer service.
Additional education may be considered as a substitution for the minimum experience to include: Associate’s degree and six (6) years of related experience or Bachelor’s degree and four (4) years of related experience
Attentive listening skills with the ability to help others communicate ideas and thoughts, multi-task
Excellent customer’ service, math skills, and computer skills, need to understand student financial aid and student accounts.
Able to communicate verbally and in writing, clear and effectively

Nice To Haves

2 years’ experience with accounting and cashiering functions preferred
Jenzabar experience preferred

Responsibilities

Review third-party contract authorizations and tuition assistance forms and apply appropriate payments to student’s accounts.
Ensure third-party contracts are processed and billed according to program specifications to prevent delays in payments.
Organize, prepare and distribute invoices for tuition, fees, room, board and other student charges to third-party sponsors.
Submit invoices to billing portals such as WAWF, GoArmyEd, Americorp, and TTPF for each semester.
Ensure accurate and timely processing of invoices, adhering to the college policies and procedures.
Track and maintain all functions relating to third-party billings, departmental tuition payments, exemptions, and waivers, such as supporting documentation, collection activity and payments for audit and reporting purposes.
Perform collection efforts on third-party contract accounts until paid in full.
Apply payments to third-party contract accounts and ensure proper allocation of funds.
Review and Process Departmental tuition payments, exemptions and waivers in Jenzabar.
Review exemptions and waivers for compliance with SAP and excessive hours.
Counsel students on short-term internal payment plans with an established signed promissory note.
Monitor monthly activity and perform collection efforts for payments not received according to the agreement.
Provide a report of the activity to supervisor.
Place and release student account holds in Jenzabar.
Research outstanding items on account reconciliations provided by Accounting services, ensuring the resolution and clearing of any pending transactions.
Initiate the refund process for third-party contract overpayments and returns to the sponsors.
Assist in the processing and assignment of delinquent accounts to collection agencies.
Assist in the distribution efforts when mailing delinquent notices by term and other mailings.
Maintain all promissory notes created within the scope of the Bursars Office.
Audit, research, and reconcile student and non-student contract accounts.
Provide excellent customer service by phone, fax, e-mail, mail, or in person.
Perform daily cashiering functions, daily bank deposits, and reconciling of cash Record and receipt of payments received during the day and events
Maintain required petty cash reconciliation
Maintain files, process payments for Internal College transactions such as rental receipts, check copies, returned checks, etc.
Verifies and records donation deposits from the Institutional Advancement Office.
Print edit reports for each batch of deposited funds.
Records electronic fund transfers (EFT) and reconciles with the transmittal document.
Verifies student account balances to accept payment for transcript requests.
Perform other related duties as assigned.