Billing Support Specialist

WellSky•Overland Park, KS

2d•Onsite

About The Position

The Billing Support Specialist is responsible for delivering procedural support to clients with billing and claim application issues. The scope of this job centers around timely resolution of client issues directly related to the utilization of our billing and claim application systems. This opening is with our Home Health & Hospice Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!

Requirements

Bachelor's Degree or equivalent work experience
At least 4-6 years relevant work experience

Nice To Haves

Experience with medical claims processes, including creating claims, manipulating claim files, managing collections, and supporting payment resolution
Background in financial reporting, accounting, or revenue cycle analysis
Degree or formal training in medical billing, accounting, finance, computer science, or a related field
Technical aptitude and curiosity, with the ability to troubleshoot software-related issues and collaborate effectively with technical teams
Experience writing or working with SQL scripts, queries, or basic code
Strong analytical skills, including experience with data analysis, querying, and identifying trends or anomalies
Technical writing experience, including creating SOPs, documentation, or training materials for internal teams or business units
Familiarity with Electronic Data Interchange (EDI), including setting up or supporting electronic connections with third-party systems and helping clients navigate integration processes
Interest in or hands-on experience using AI tools to improve efficiency, analysis, documentation, or problem-solving
Clinical background or experience (e.g., nursing, hands-on patient care, or clinical operations), particularly within hospice, palliative care, or home health

Responsibilities

Support user-facing applications in a fast-paced environment utilizing claims and billing knowledge to determine priority and reach quick resolution of client needs.
Communicate with internal and external clients via phone, zoom meetings and email to resolve their billing issues.
Collaborate with solutions and engineering teams to identify, document, test, and resolve client-facing issues.
Provide superior client service and ensure outstanding quality resolutions.
Host client training and development sessions to enable client success.
Ensure required response times and resolution times are met.
Perform other job duties as assigned.