Billing Support Coordinator

Venable LLP•Chicago, IL

About The Position

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That’s why we’re looking for a dynamic Billing Support Coordinator to provide comprehensive administrative client billing support to the firm's clients.

Requirements

A minimum of two years prior relevant work experience within a law firm or professional services environment is required; Legal accounting and/or billing experience strongly preferred.
Computer aptitude; experience using current Windows Operating System, Microsoft Office applications (including Excel and Outlook) and an enterprise accounting system, preferably Aderant.
Proficiency in the use of document management systems (Worksite/Filesite preferred)
Ability to efficiently proof and edit (using edit marks) non-routine correspondence, reports and tables for typographical errors and sentence structure
An understanding of accounts receivable and collection policies, procedures and controls
A strong focus on client service and responsiveness; strong communications skills with the ability to interact with individuals at all levels of the organization
Ability to work for more than one person and prioritize assignments
Bachelor’s Degree in a related field preferred or equivalent experience.
Strong technical acumen with ability to quickly learn core systems; experience using current Windows Operating System, Microsoft Office applications (including Excel and Outlook) and an enterprise accounting system, preferably Aderant.
Strong written communication skills including proofing and editing (using edit marks) non-routine correspondence, reports and tables for typographical errors and sentence structure.
Ability to perform basic mathematical and percentage calculations.
Ability to quickly develop thorough understanding of firm’s billing, accounts receivable and collection policies, procedures and controls.
Strong focus on client service and responsiveness.
Ability to exercise discretion and independent judgment in the performance of responsibilities and the aptitude for effective and creative problem solving.
Strong communications skills. Ability to interact with individuals at all levels of the organization.
High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy.
Ability to work in fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.
Strong time management skills, ability to work for multiple billing partners and prioritize assignments.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Self-starter who can manage priorities, meet deadlines, and collaborate with other team members across the firm.
Excellent organizational skills; a meticulous level of attention to detail.
Ability to follow and convey instructions effectively with a high degree of courtesy and tact, including the ability to independently initiate follow-up.

Nice To Haves

Legal accounting and/or billing experience strongly preferred.
Proficiency in the use of document management systems (Worksite/Filesite preferred)
Bachelor’s Degree in a related field preferred or equivalent experience.

Responsibilities

Managing the billing process for assigned attorneys to include time capture, data review and correction, final submission to meet all firm-required deadlines, maintenance of billing records, and research of disputes and discrepancies.
Working closely with billing attorneys to review monthly prebills, assisting with changes to time narratives and other edits to manage completion of the review to meet firm deadlines; Verifying accuracy of billing rates, and other client and matter billing inputs.
Opening new client files and matters for assigned attorneys, submitting workflows to ensure clients and matters are opened accurately with all information needed.
Working closely with the Billing Department to process bills in accordance with established client and firm guidelines, including consistency of styles for individual billing partners and outside counsel guidelines.
Identifying billing issues and/or problems and working with billing attorneys to resolve; troubleshooting issues, as directed.
Acting as the point person to send out finalized bills that are not e-billed to clients.
Working with billing attorney to provide accruals, budgets and estimates as required by the client; Assisting as needed with client communications related to billing, cash receipts, collections and ad hoc reporting.
Working closely with client, attorney and Client Account (collections) Analyst to manage collections and accurate payment application.
Coordinating with clients to assist the e-billing team to set up matters to be e-billed, coordinating with client and attorney to obtain information necessary to submit and address e-billing issues successfully.