Billing Supervisor

Corpay • Wichita, KS

1d • Onsite

About The Position

CORPAY TAC is currently looking to hire a Billing Supervisor within our TAC Billing Operations division. This position falls under our Lodging line of business and is in our Wichita, KS or Lexington, KY office. In this role, you will be responsible for reconciling accounts and processing all invoices for our clients. The Billing Supervisor will have advanced customer service, data entry, analytical, and reconciliation skills. The Billing Supervisor is expected to have a complete knowledge base on all their clients utilizing various reports to track trends, advanced customer service skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. The Billing Supervisor reports directly to the Senior Director Billing and will regularly collaborate with other teams and departments.

Requirements

• College degree or 3 years of relevant experience
• Excellent communication skills both verbal and written.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, PowerPoint and navigating the internet.
• 10-key and typing skills
• Experience with Google mail and docs
• Exceptional analytical and reconciliation skills
• Demonstrated strongly to identify/research issues.
• Demonstrated ability to provide excellent customer service.
• Demonstrated ability to prioritize and multi-task.
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
• Exceptional attentional to detail
• Demonstrated ability to solve problems at an elevated level through critical thinking.

Responsibilities

• Completing tasks accurately and promptly for hotel invoicing, credit card reconciliations, and client invoicing
• Maintains necessary electronic records and files.
• Maintaining open commitment report to ensure billings from vendors are received timely for services provided.
• Auditing invoices from vendors against database reservations from clients to ensure contractual accuracy.
• Communicating with clients, resolving conflicts, and ensuring compliance with client deliverables and revenue
• Communicating with vendors to collect documentation and ensure accuracy.
• Communicating and resolving any discrepancies between the reservation and invoice.
• Collaborating closely with all teams needed, both internally and externally to provide solutions for potential issues and/or opportunities.
• Monitoring and managing accounts in accordance with all key metrics.
• Communicating with client(s) (phone, electronic or virtually) on a frequency that is acceptable to the client(s)
• Attending all scheduled training, meetings, or other events assigned by Senior Direct of Billing, or other levels of leadership.
• Meeting deadlines for any monthly, quarterly, or yearly goals
• Maintaining an intimate knowledge of key accounts, account preferences, and activity flows.
• Working effectively with hotels, clients, and other TAC employees to ensure timely and accurate completion of invoicing.
• Managing escalated vendor issues.
• Assist Supervisor in tracking employee productivity and coaching of individual team members based on established KPIs.
• Train, motivate, develop, and coach a team; develop and maintain product efficiently and effective reporting.
• Identifying risks related to the vendor and client invoicing process.
• Internal reporting, client reporting and ensuring pre-determined deadlines are met.
• Maintaining effective communication with team members, including regular meetings.
• Experience and/or knowledge of Tax Optimization and Exemptions
• Other duties as assigned by the Senior Director of Billing or VP of Billing.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level