Acrisure-posted 3 months ago
Janesville, WI
5,001-10,000 employees
Professional, Scientific, and Technical Services

Under the supervision of the Administration Manager, this position requires an individual who has the ability to work independently, can work under pressure, is analytical and has excellent problem-solving and communication skills. This is an office-based position located in Janesville, WI.

  • Handling inbound and outbound calls with customers regarding payment inquiries
  • Processing, tracking and completing billing statements
  • Processing cancellations requests
  • Processing Plan Change requests
  • Completing billing adjustments
  • Performing data entry onto Company's business software
  • Performing clerical tasks and other duties as assigned
  • Subject to assisting with 'Supervisory' calls
  • A high school diploma
  • 2-3 years of customer service experience is highly preferred
  • Knowledge of Microsoft Office applications
  • Excellent computer and typing skills
  • Some knowledge of health insurance is preferred
  • Exceptional customer service skills
  • Strong verbal and written skills
  • Basic math skills
  • Research abilities
  • Superior organizational and advanced multi-tasking skills
  • Qualified candidates must be punctual
  • Ability to respond to questions in a tactful and professional manner
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