Billing Specialist - Remote - CA Only
About The Position
The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures.
Requirements
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma, GED or equivalent required
- Minimum of two years’ experience in billing or accounting required
- Familiarity with electronic filing systems such as OneDrive or Google Drive required
- Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required
- Must be able to type 35 WPM
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- Functional use of common office equipment, computers, and office software
Nice To Haves
- Associate or bachelor’s degree in accounting or finance preferred
- Familiarity with SalesForce preferred
- Proficiency in Spanish Language desirable
Responsibilities
- Processes billing transactions accurately and in a timely manner using billing software or systems
- Generates and distributes invoices to customers based on billing schedules and agreements
- Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes
- Reviews billing data for accuracy and completeness, identifying and correcting errors as needed
- Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency
- Resolves any discrepancies or issues related to billing information or documentation
- Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally
- Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns
- Maintains accurate billing records, documentation, and supporting files for audit and reference purposes
- Organizes and archives billing documents in accordance with company policies and regulatory requirements
- Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies
- Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection
- Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters
- Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed
- Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently
- Builds and maintains positive relationships with customers to ensure satisfaction and retention
- Other duties as required.
Benefits
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
