Billing Specialist

Granite Telecommunications • Quincy, MA

18d

About The Position

The Billing Specialist is responsible for ensuring the accurate and timely
processing of telecommunications service invoices. This role involves utilizing
internal systems to manage billing operations, resolve discrepancies, and
provide exceptional support for customer inquiries regarding their invoices.

Billing accuracy is our number one priority.  Our focus is on ensuring Granite
business rules and customer contracts are accurately entered into our systems to
invoice to our customers. We are a growing company with exciting changes and
challenges that requires an agile and savvy billing department.  Using a variety
of software tools, we pull system data, analyze it and develop new audits.  We
work with other teams to update customer accounts and actively work with the IT
team to implement system updates that automate and ensure our data is clean.  We
are looking for individuals with strong attention to detail who enjoy finding
new ways to solve problems and improve processes, and a take-charge person that
has customer service skills when needed.

Requirements

• Strong attention-to-detail and analytical skills
• Organizational skills
• Professionalism with customers during portal onboards/uploads
• Perform well in an environment that is goal and deadline driven
• Respond well to pressure
• Ability to stay focused and manage your time efficiently
• Ability to work independently and manage multiple priorities
• Bachelor’s Degree in accounting, finance, or related field
• Proficiency in Microsoft Excel
• Excellent communication and problem-solving abilities

Nice To Haves

• Proficient in Microsoft Access
• Proficient in Microsoft SQL Server Management Studio
• Proven experience working with large volumes of data
• 0-2 years of billing or accounting experience, preferably in telecom or technology
• Familiarity with telecom services and terminology

Responsibilities

• Participate in the development, testing and on-going maintenance of audits and reports
• Validate activity and changes in the billing system
• Process corrections and updates to customer accounts and services
• Responsible for managing assigned validations and task related to month-end billing clean-up, and generally assisting the team as needed
• Suggest improvements and new ideas to help increase accuracy and proficiency for the team and Granite
• Enter new customer contracts into the system for processing
• Onboarding new Billing Portals and/or connect customers to portals for Premiers and customer service
• Uploading into various billing portals per customer’s request
• Generate and review invoices for accuracy, completeness, and pricing compliance
• Reconcile billing data with service records to support revenue assurance
• Investigate and resolve billing discrepancies, disputes, or inquiries in a timely and professional manner
• Collaborate with Sales, Customer Service, and Finance teams to ensure seamless and efficient billing processes
• Assist in month-end invoicing and reporting
• Provide support for audits and contribute to special projects as needed

Benefits

• Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
• Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees