Billing Specialist

Troutman Pepper•Boston, MA

22h•Hybrid

About The Position

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Billing Specialist is responsible for the billing of client invoices in the format required by the client. The Billing Specialist handles many day-to-day tasks related to billing such as printing prebills and/or final bills for attorney’s review. The Billing Specialist researches and answers billing questions for attorneys, Legal Practice Assistants and clients, as well as inputs, updates, and mails invoices on the accounting system, and maintains and manages client’s alternate fee arrangements.

Requirements

Ability to clearly communicate in both written and oral form with professionals in the firm and with clients regarding billing issues.
Outstanding customer/client service and interpersonal skills.
Ability to represent the department in a professional and positive manner.
Proficient in the use of Microsoft Word and Excel.
Ability to work under pressure and balance multiple competing priorities.
Ability to produce high volume, computerized document edits in a fast-paced, deadline driven environment.
Ability to work effectively both independently and with teams to promote consistent and efficient workflow processes.
Strong interpersonal skills, with the ability to provide high-quality service and partner effectively with diverse groups of people at various levels within the firm as well as external contacts.
Ability to self-manage and work independently in a hybrid, and in-office setting.
College degree preferred; or any equivalent combination of training, education and experience that demonstrates the ability to perform the essential duties of the position.
Minimum of three (3) years of Law Firm Billing experience.

Nice To Haves

Previous Aderant/CMS experience strongly preferred.

Responsibilities

Edit prebills to make time and disbursement transfers, time splits, on account transfers, time adjustments and disbursement adjustments.
Print, sort, and distribute prebills to billing attorneys.
Print drafts and/or finals of computerized invoices and forward to attorneys for further edits.
Maintain client billing addresses, ensuring information is accurate and current.
Enter any exemption for billing necessary by the billing cutoff date and maintain status through month-end.
Monitor and manage several levels of approvals for write-offs and monthly exemptions for billing.
Enter alternate rates in computer system accurately and efficiently.
Provide attorneys and legal support staff with requested billing statistics, using and formatting Excel spreadsheets, as needed.
Effectively manage communication with attorney to ensure billing deadline is met.
Submit, process and track invoices as well as resolve billing issues via electronic and web-based billing.
Effectively communicate during monthly check in meetings with billing manager to provide updates on the status of timekeepers’ Work in Progress and troubleshoot if necessary.
Identify and respond to internal and external client inquiries in a timely manner and seek feedback/follow-up as appropriate.