Billing Specialist - Lanihuli Patient Service Center

Sonic Healthcare USA•Hilo, HI

3d•$21 - $23•Onsite

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions. LOCATION: Hilo, Hawaii Status: Full-Time Onsite- Opportunity Days: Monday - Friday Hours: 8:30 am- 4:30 pm Base Pay: $20.89 – $22.98 In this role, you will- Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines. The billing Specialist takes inbound calls (as needed) and makes outbound calls. Initiate contact with customers/clients regarding their account status Submit past-due notifications to patients Follow-up on missed re-payment arrangements Coordinate with local Sales collaboration in handling client accounts Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off Work on other projects as assigned All you need is: High School diploma or GED Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency. Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support. Must handle consumer and commercial collections professionally and pay attention to detail and record keeping. Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader. Knowledge of computer technology and terminology. Perform duties promptly and accurately—the ability to work under deadlines. Maintain confidentiality of information. Ability to read and comprehend English. This position is Working Onsite. Bonus points if you’ve got: Minimum of six (6) months of related experience or equivalent combination of experience and education Experience with medical/insurance billing and Customer Service Experience in a multitasking environment We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement with a 401(k) plus a company match A sense of belonging – we’re a community! We also want you to know: This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: Job Category: Accounts Receivable Company: Clinical Laboratories of Hawaii, LLP In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.

Requirements

High School diploma or GED
Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
Knowledge of computer technology and terminology.
Perform duties promptly and accurately—the ability to work under deadlines.
Maintain confidentiality of information.
Ability to read and comprehend English.

Nice To Haves

Minimum of six (6) months of related experience or equivalent combination of experience and education
Experience with medical/insurance billing and Customer Service
Experience in a multitasking environment

Responsibilities

Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines.
The billing Specialist takes inbound calls (as needed) and makes outbound calls.
Initiate contact with customers/clients regarding their account status
Submit past-due notifications to patients
Follow-up on missed re-payment arrangements
Coordinate with local Sales collaboration in handling client accounts
Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off
Work on other projects as assigned