Billing Specialist

Hearthwood Senior Living•Des Moines, IA

15h•$39,000 - $49,000

About The Position

The Billing Specialist is responsible for supporting the end‑to‑end billing process for senior living communities. This includes reviewing and entering billing data, ensuring timely and accurate payments, and maintaining compliance with company policies and regulatory requirements. The role requires strong attention to detail, the ability to adapt to varying processes across communities, and a commitment to accuracy, efficiency, and excellent service. Experience is Everything. At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

Requirements

High school diploma or equivalent required. AA/BA degree preferred.
2+ years of billing or related accounting experience.
Experience supporting multiple locations or entities preferred.
Familiarity with basic accounting principles and practices.
Strong attention to detail and accuracy.
Proficiency in Microsoft Office Suite, especially Excel.
Strong communication and problem-solving abilities.
Understanding internal controls and compliance requirements.

Nice To Haves

AA/BA degree preferred.
Experience supporting multiple locations or entities preferred.

Responsibilities

Review accounts receivable aging, support collection of aged accounts and escalate past due balances as needed.
Maintain accurate billing records, process refunds, and ensure timely posting of deposits.
Audit move ins or new account setups for complete documentation, accurate charges, and proper updates as required by company policies.
Support and train staff on billing processes and systems serve as the primary point of contact for billing questions.
Provide temporary coverage for billing or census tasks when needed.
Manage ACH or automated payment setups, resident portals and monthly processing.
Prepare audit materials, annual communication updates, and required system or rate changes.
Review pending charges or variances and collaborate with team members to resolve discrepancies.
Respond to inquiries regarding billing or payment activity and research issues to resolution.
Assist team members with workload balancing and contribute to projects and special assignments.
Perform other duties and responsibilities as assigned.