Billing Specialist

ApartmentIQ • Madison, WI

7h • Remote

About The Position

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space, focusing on category-leading AI and data SaaS products with triple-digit growth rates. We are a fully remote team of 100+ spread across the U.S., operating with a strong culture of high performance and professionalism. Having raised over $30MM, we maintain profitability and a strong balance sheet. Our products include ApartmentIQ, an all-in-one data platform for multifamily properties, and MavenAI, an AI-powered marketing automation system. As a Billing Specialist, you will be crucial in managing the company's financial health by overseeing the billing process, ensuring accurate and timely invoicing, and collaborating with internal teams to resolve discrepancies. This role requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving. You will be part of a collaborative team, with core responsibilities and opportunities to support teammates on various financial operations tasks.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field preferred
• Proven experience in Billing, Accounts Receivable, or a similar finance role
• Strong understanding of accounting principles and billing processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in accounting software and Microsoft Office Suite
• Ability to work autonomously and prioritize workload
• Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change

Nice To Haves

• Experience working in Multifamily or Proptech space preferred
• Knowledge of and/or experience with QuickBooks Online

Responsibilities

• Proactively identify and resolve customer issues related to slow pay or non-payment of invoices, navigating a high volume of inquiries while maintaining accuracy and professionalism.
• Maintain proactive communication with both external clients and internal teams to bridge payment gaps.
• Develop and maintain a professional, long-term relationship with Rentable customers.
• Own and actively monitor the accounts receivable email inbox, managing a high volume of incoming inquiries and ensuring timely, thoughtful responses to emails and voicemails.
• Prioritize fast, effective follow-up with customers and internal partners to keep accounts moving and prevent delays in payment resolution.
• Record and document all daily outreach efforts, including calls and emails.
• Balance core portfolio performance with occasional projects and specialized reporting requests.
• Accountable for improving AR performance through concise AR Aging metrics.
• Become proficient in understanding the company's AR-Collections life cycle within a 3-month time frame.
• Focus on root cause analysis and AR aging prevention to stop payment delays before they occur.

Benefits

• Freedom to work from home across most of the U.S.
• Flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Competitive salary that reflects your impact and expertise.
• Flexible vacation policy
• Dedicated paid parental leave
• High-quality Medical, Dental, and Vision insurance plans for you and your family.
• 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Access supplemental insurance for the unexpected
• Specialized coverage to keep your pets happy and healthy, too.
• 401k Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level