Billing Specialist

Guardian Fire Protection Services•Rockville, MD

About The Position

The Billing Specialist will be responsible for managing customer invoices, uploading billing information to customer portals, and assisting customers with any billing inquiries. This role requires attention to detail, excellent communication skills, and the ability to work well in a fast-paced environment.

Requirements

High school diploma or equivalent; associate's degree or higher in accounting, finance, or related field preferred.
Minimum of 3 years of experience in billing, accounts receivable, or similar administrative roles.
Experience with invoicing software, accounting systems, or customer portals.
Strong attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proficient in Microsoft Office Suite, especially Excel.
Knowledge of basic accounting principles is a plus.

Nice To Haves

Knowledge of basic accounting principles is a plus.

Responsibilities

Generate and issue accurate invoices for services rendered to customers.
Upload invoice information to customer portals and internal systems as required.
Provide summary invoices and reports to large customers with a high volume of invoices.
Review service orders and contracts to ensure proper billing.
Act as the primary point of contact for customers with billing questions or concerns.
Address customer inquiries regarding billing discrepancies, payment issues, and service charges in a professional and timely manner.
Provide clear explanations of charges, payment terms, and any adjustments needed.
Accurately enter billing data into company systems and maintain up-to-date customer account information.
Monitor and track outstanding invoices and work to ensure timely payments.
Reconcile discrepancies in accounts and collaborate with internal teams to resolve issues.
Track and monitor accounts receivable aging to ensure all invoices are accounted for and properly sent to customers for payment.
Send payment reminders to customers with overdue balances.
Work with the accounting department to resolve any issues related to payments or billing.
Coordinate with internal teams, including service, sales, and accounting, to ensure accurate and timely invoicing.
Work closely with the accounting department to assist in month-end and year-end close processes.
Provide exceptional customer service by resolving billing issues promptly and maintaining a positive relationship with customers.
Ensure all customer interactions are documented accurately and follow company procedures.