Billing Specialist (Denver, CO)

Zoom•Denver, CO

1d•$65,400 - $158,700•Hybrid

About The Position

The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system. You’ll be joining a collaborative team focused on delivering accurate billing and exceptional customer support. The team works closely with other departments like Renewals, Engineering, and Collections to resolve issues, improve processes, and enhance the overall customer experience. It’s a dynamic, team-oriented environment where communication and problem-solving are key.

Requirements

Possess a Bachelor’s degree in a related field or equivalent experience
Possess 2+ years of accounts receivable, billing, or finance experience
Possess experience in Customer Service
Possess effective verbal and written communication skills
Possess excellent problem-solving, interpersonal and professional skills
Possess excellent computer skills (i.e. excel) – Experience in Zuora, Salesforce, and ServiceNow is highly welcome
Possess the ability to handle large volume of details – detailed oriented and multi-tasking
Possess the ability to work in a busy environment and team setting with other individuals

Responsibilities

Investigating and addressing customer billing inquiries through ServiceNow and manage issue resolution via phone/chat or Zoom meetings
Conducting comprehensive account analysis and troubleshoot technical issues in the billing portal while providing solutions to customer challenges
Leading cross-functional collaboration with various departments to effectively handle customer accounts and resolve complex inquiries
Performing invoice review and processing, including manual adjustments and management of credit/debit modifications
Overseeing payment posting, reconciliation procedures, and support Collections team with dispute resolution
Updating billing record to reflect up-to-date contact information
Maintaining billing system integrity by identifying and escalating technical issues to engineering team while assisting with data cleanup projects
Partnering with Billing Manager to evaluate and enhance operational processes for improved efficiency and customer experience
Identifying and escalating issues found in the billing system to engineering for resolution
Supporting the Collection team by overseeing customer disputes and payment processes.
Manage customer invoices, including portal uploads and PSO invoice creation, and ensure accurate billing address updates and tax compliance