Billing Specialist

Ashby • San Francisco, CA

1d • Remote

About The Position

I’m Megan, the Revenue Accounting Manager at Ashby. I am thrilled to be hiring our first Billing Specialist to join our team! I joined Ashby about a year and a half ago, and have really appreciated the collaborative environment and the energy that comes with being part of a fast-growing company. We are looking for a detail-oriented and motivated Billing Specialist to support the end-end billing process for a high-growth SaaS business. The ideal candidate is detail-oriented, organized, and thrives in a dynamic environment focused on long-term impact and timely execution.
As we prepare for our first financial audit and continue to scale, this role offers strong growth potential. You’ll play a key role in ensuring billing accuracy, process improvement, responding to customer inquiries, and partnering cross-functionally on revenue-related initiatives. We’re seeking someone who embraces change and brings a proactive, solutions-focused mindset to evolving our billing practices.

Requirements

• 2+ years of billing experience (SaaS experience strongly preferred)
• Experience with subscription billing models
• Strong excel skills and comfort working with data
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities in a high-growth environment

Responsibilities

• Review customer contracts and ensure accurate billing setup in the system
• Process subscription changes, upgrades, downgrades, and renewals
• Ensure billing completeness on a monthly basis
• Apply customer payments
• Assist with collections efforts, including monitoring aging reports and following up with customers
• Respond to customer billing inquiries in a timely and professional manner
• Support revenue-related reporting and analysis
• Assist with audit requests and documentation
• Partner cross-functionally on process improvements related to quote-to-cash
• Support ad-hoc accounting and finance projects as needed

Benefits

• Competitive salary and equity.
• Opportunity to work with a talented and passionate team.
• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed