Billing Specialist (FT)- Childcare/Member Services

YMCA of Memphis & the Mid-South • Cordova, TN

1d

About The Position

POSITION SUMMARY: Under the supervision of the Director of Business Services Operations, the Billing Specialist supports centralized billing operations for all YMCA childcare, programs and memberships for individual, corporate and government customers. This position plays a critical role in ensuring the accuracy and timeliness of customer billing, collections and payment processing.

Requirements

• Associates Degree (or higher) is preferred. Comparable experience may be considered
• Three or more years of directly related experience, training, and/or education in billing, accounting, or related field
• Computer experience including Microsoft Excel, Word, and billing platforms
• Strong written and verbal communication skills to interact with customers
• Excellent attention to detail, organizational skills and the ability to multi-task and execute multiple functions
• Must be able to exercise good judgement, problem solve and work independently

Responsibilities

• Perform billing-related responsibilities including but not limited to: a. Calculating, creating and delivering invoices b. Establishing and reconciling customer accounts c. Investigating and resolving billing errors and customer disputes in a timely and courteous manner d. Making adjustments, write-offs, and corrections to account records
• Contact customers about overdue payments and follow up to ensure timely payment
• Reconcile, code and apply incoming payments to accounts
• Assists customers and the general public with billing and registration information and questions
• Maintains regular communication with the Leadership Team regarding customer special needs, considerations, or problems that may occur
• Provides ongoing support to branches and customer service teams on billing procedures and policies
• Assume other duties and responsibilities as assigned by and agreed to by their supervisor to meet the changing needs of the billing team and customer support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees