The Billing Specialist I performs a variety of routine billing, accounting, and administrative tasks in support of the Revenue Cycle function. The Specialist works under close supervision and follows established internal controls and procedures for all billing transactions and ensures a high level of customer service. Builds knowledge and skills to effectively manage all service-to-payment conversion processes (denials, non-response, service error management, authorizations, eligibility) Verifies insurance and eligibility on all patients with online portals or phone calls; updates patient accounts with correct insurance information Manages the accurate documentation of patient demographics Determines pre-authorization necessity and obtains authorization for scheduled procedures via phone, website or form Receives and posts payments from clients Contacts patients and/or clinical programs directly to obtain additional insurance information Monitors and completes daily fax requests Communicates insurance and other important updates to appropriate staff Meets established production goals