Billing Services Specialist
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About The Position
We are seeking a highly motivated and detail-oriented individual to join our Skyswitch Onboarding team as a Billing Services Specialist. This role is instrumental in delivering a consistent, high-quality onboarding experience to our Partners as they adopt and implement our Billing Services Platform. As a Billing Services Specialist, you will play a critical role in training and supporting our Partners as they implement our billing platforms for their business operations. You will guide them through platform setup, educate them on standard accounting practices, and help them integrate with tools like QuickBooks to optimize their financial workflows. This role is ideal for someone who enjoys building relationships, creating structure in evolving systems, and making the complex feel simple. You’ll be managing the onboarding journey for multiple partners at a time, ensuring each Partner completes a planned training path that spans at least one full billing cycle. You’ll track progress, surface roadblocks, and refine our onboarding playbook using tools like Asana—all while working cross-functionally with other internal teams. This is a high-impact role where your ownership, empathy, and communication will directly influence Partner success, satisfaction, and long-term retention.
