Billing Service Desk Coordinator

Morrison & Foerster, LLP • Washington, DC

46d

About The Position

The Billing Service Desk Coordinator supports the activities of the Client Accounting team by handling requests received via workflow to produce billing data, reports, and provide answers to procedural questions from internal firm staff and attorneys.

Requirements

• Some college experience including coursework in accounting or business preferred; associate’s degree is strongly preferred.
• Prior billing experience is preferred but not required; a strong desire to build a career in legal accounting is required
• Strong verbal and written communication skills, ability to communicate effectively and tactfully with peers and internal clients.
• Excellent customer service skills; an ability to determine the nature of a request and answer completely and efficiently, and keeping stakeholders informed on complex requests.
• Knowledge of Microsoft Office programs including Outlook, Word and Excel is required; affinity for learning new software or applications highly desired
• Strong attention to detail; ability to follow instructions with a high degree of accuracy; ability to prioritize tasks.
• Ability to keep observations or viewpoints regarding firm business confidential.

Responsibilities

• Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction.
• Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need.
• Using financial system, department workflows and tools, provides support to the Client Accounting team by reviewing, assigning and completing ad-hoc requests for prebills, inventory reports, invoice copies, and general inquiries.
• Monitors service levels in workflows, ensuring timely responses to requests.
• Reviews Outside Counsel Guidelines for firm clients and documents provisions relating to client billing.
• Achieve a solid understanding of client and matter setups, audit matter setups for accuracy.
• Provides backup to Client Accounting team in covering for absences of team members and distributing prebills during the monthly prebill cycle.
• Assists with audits and reconciliations of financial data, including review and submission of electronic files to clients.

Benefits

• MoFo offers a comprehensive benefits package starting on your first day.
• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees