Billing/Scheduling Associate III - Obstetrics and Gynecology

Washington University in St. Louis

110d • $21 - $32

About The Position

Using a higher level of experience and knowledge, the Billing/Scheduling Associate III is responsible for providing support in situations of a moderate to more complex nature. This role may serve as the lead Billing Associate; may plan, organize, give direction, and assist in aspects of the scheduling team; may coordinate office functions and perform specialized/technical duties with minimal supervision; serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. These activities take place over the phone or by email, with no patient contact.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Relevant Experience (5 Years)
• Computer Literacy
• Data Entry
• Epic EHR
• Managed Care Operations
• Medical Terminology
• Telephone Communications

Nice To Haves

• Communication
• Confidential Data Handling
• Decision Making
• Fast-Paced Environments
• Interpersonal Communication
• Maintenance Scheduling
• Medical Office Support
• Multitasking
• Office Equipment
• Organizing
• Prioritization
• Working Independently

Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs.
• Serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Serves as backup for staff during peak times, vacations, illnesses.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources for continued childcare needs.
• Coverage of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED