Billing/Scheduling Associate II - Pediatrics Central Administration

Washington University in St. Louis

129d • $17 - $27

About The Position

The position involves obtaining insurance information and referral forms, as well as counseling patients on financial assistance over the phone. The role includes scheduling and registering patients via phone or email, with no direct patient contact. The primary duties include obtaining insurance information, communicating with physicians and clinical staff, providing patient scheduling services, reviewing schedules for new patients, and processing internal physician referrals. The position also requires explaining the billing process to patients and assisting with inquiries from patients and third-party payers.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Relevant experience of 3 years.

Nice To Haves

• Experience with billing systems.
• Customer service skills.
• Familiarity with Epic EHR.
• Knowledge of financial information and insurance processes.
• Strong interpersonal communication skills.
• Medical office support experience.
• Proficiency in Microsoft Excel, Microsoft Office, and Microsoft Word.
• Organizational and prioritization skills.
• Scheduling experience.
• Understanding of third-party claims.

Responsibilities

• Obtain insurance information from patients and counsel on alternative financial assistance options.
• Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient requests.
• Provide patient scheduling services, including collecting demographics and insurance registration.
• Review schedules for new patients and make necessary updates.
• Call patients with appointment reminders and obtain insurance information and referral forms.
• Process internal physician referrals for clinical care.
• Explain the billing process to patients and answer inquiries from patients and third-party payers.
• Assist with basic account maintenance activities.
• Help staff with sending out reminder cards and other scheduling duties.
• Work with the Relatient patient reminder system and contact patients or make scheduling changes.
• Make daily edits and temporary changes to provider scheduling templates based on physician input.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, and employee assistance program (EAP).
• 4 weeks of caregiver leave to bond with a new child.
• Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED