Billing/Scheduling Associate I (Remote) - Ophthalmology

Washington University in St. Louis

8d • $16 - $22 • Remote

About The Position

Obtains insurance information, referral forms, and counsels patients on financial assistance over the phone or by email. Schedules and coordinates patient appointments over the phone or by email, with no patient contact. In person training takes place on the Medical School campus.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• No specific certification/professional license is required for this position.
• No specific work experience is required for this position.
• A driver's license is not required for this position.

Nice To Haves

• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)
• Financial Information
• Insurance
• Interpersonal Communication
• Organizing
• Prioritization

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Works with others to solve relatively simple problems.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Works Relatient patient reminder system results and contacts patients or makes scheduling changes.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees