Billing Research Specialist

Werner Enterprises • Omaha, NE

11d • Onsite

About The Position

Are you a natural problem solver with an eye for detail and a knack for navigating complex systems? We’re looking for a Billing Research Specialist to act as the final line of defense in our financial ecosystem. You won’t just be "fixing errors"—you’ll be a high-stakes investigator ensuring our largest partnerships run seamlessly.

Requirements

• Bachelor's degree in Business Administration or equivalent experience.
• Three years customer service experience preferred.
• Three to five years PC experience preferred.
• Three to five years experience working with Microsoft Excel required.
• Strong customer service skills.
• Alphanumeric data entry skills of 6,000 to 7,000 kph.
• Strong problem solving capabilities with attention to detail required.
• Excellent organizational skills with the ability to prioritize work load, work independently and with team members to achieve the specific department goals.

Responsibilities

• Revenue Auditing & Compliance: Audit newly published rates for existing and new business awards to ensure 100% accuracy between customer contracts, system inputs, and final billing.
• Discrepancy Investigation: Research and resolve complex payment discrepancies using a suite of internal tools (Mastermind, Freitrater, AS400, Salesforce) and advanced Excel functions.
• Financial Authority: Exercise full autonomy to adjust freight bills up to $2,000, utilizing professional judgment to determine the root cause of errors and securing necessary authorizations for larger adjustments.
• Strategic Reporting: Analyze and track revenue impacts exceeding $500, assigning accountability by department and cause to improve organizational transparency.
• Stakeholder Consultation: Serve as a subject matter expert for internal and external partners, resolving billing inquiries and providing high-level customer service via phone and email.
• Process Improvement & Training: Mentor and train new team members on audit procedures and lead root cause analysis on billing discrepancies to design and implement more efficient departmental workflows.
• Perform other duties as assigned by supervisor
• In-Person timely and regular attendance according to the scheduled shift as determined by supervisory personnel

Benefits

• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level