Billing Representative (Bilingual Preferred)

Sonic Healthcare USA • Dallas, TX

1d • Remote

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. The Bilingual Patient Billing Representative is responsible for initial telephone contact with patients, clients, and insurance companies to answer billing questions and receive payment for services. Position will be fully remote after training has been completed in full Locations: Dallas, Texas 75247 Days: Monday - Friday Hours: 8:00 AM - 4:30 PM

Requirements

• High School diploma or equivalent. Some college helpful.
• Ability to effectively communicate orally and in writing with clients and patients.
• Knowledge of Medical Insurance claim processing.
• Familiarity with Microsoft software including Excel, Word, and Outlook.
• Detail-oriented with the ability to communicate information related to Explanation of Benefits, charge detail, and patient responsibility in an effective and courteous manner.
• Minimum 2 years' experience in a medical billing environment required with at least 1-year experience in a customer service capacity preferred.

Responsibilities

• Take incoming calls from patients, clients, and insurance companies in a call center environment.
• Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times.
• Accurately and concisely document patient’s account with proper feedback, call summary, and any resolution provided during each call.
• Help to identify trends and takes action to help prevent negative impact to the patient and/or client.
• Answer questions and resolve inquiries that do not involve extensive research.
• Research/Review Explanation of Benefits (EOBs) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries.
• Process credit card transactions with patients over the phone and correctly apply proper payment.
• Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED