Billing Representative

American Electric Power • Corpus Christi, TX

22h • $22 - $28

About The Position

What You'll Do: Communication and interpersonal skills: Listens to and understands written and verbal instruction. Communicates effectively with coworkers and other employees and/or customers outside work area. Answers phone calls clearly and with a friendly, helpful tone. Records messages accurately with appropriate information. Works effectively and productively with others, and actively helps others with assignments as necessary to maintain department productivity. Customer focus: Answers customers' questions but knows when appropriate to refer questions or issues to others. Actively learns the function of the department and each employee's responsibility to assist customers more effectively. Exhibits concern and sensitivity to others. Problem solving and initiative: Applies basic education and training in job responsibilities and assignments.\ Asks questions when unsure of how to handle an assignment. Demonstrates ability and initiative to handle assignments beyond the basic, routine level. What We Are Looking For: Education requirements are listed below: High school or GED. Work Experience requirement listed below: At least six months' experience in utilizing administrative office procedures, practices, and equipment. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Must have good analytical and problem-solving skills. Must be proficient in MS Excel and 10-key calculator. Must have a positive attitude and be self-motivated. Must be detail oriented and accurate. Must be punctual, flexible, and adaptable to ever changing demands and workloads. Must be able to travel in order to attend meetings, training, and other company requirements. Must be available to work overtime during excessive workload times and/or during storm restorations. Must be able to handle stress and a demanding workload. Must have a basic understanding of the deregulated electric Texas market. Must be able to see information on computer screen and use computer keyboard. Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings. Must be able to sit for long periods of time (min of 8 hr shifts). What You Will Get: In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Requirements

• High school or GED
• At least six months' experience in utilizing administrative office procedures, practices, and equipment
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing
• Must have good analytical and problem-solving skills
• Must be proficient in MS Excel and 10-key calculator
• Must have a positive attitude and be self-motivated
• Must be detail oriented and accurate
• Must be punctual, flexible, and adaptable to ever changing demands and workloads
• Must be able to travel in order to attend meetings, training, and other company requirements
• Must be available to work overtime during excessive workload times and/or during storm restorations
• Must be able to handle stress and a demanding workload
• Must have a basic understanding of the deregulated electric Texas market
• Must be able to see information on computer screen and use computer keyboard
• Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings
• Must be able to sit for long periods of time (min of 8 hr shifts)

Responsibilities

• under close supervision perform basic, routine administrative duties following well defined, standard procedures
• assist with document processing
• assist in compiling special reports and request information from other areas
• assist in filing and retrieval of information in both hard copy and electronic formats
• answer telephone, take messages, and communicate via email (Microsoft Outlook) as necessary
• receive and distribute incoming and outgoing mail
• use keyboard (computer) to enter data, perform calculations and/or retrieve information
• use 10-key calculator
• operate a wide variety of electronic and mechanical office equipment
• complete daily billing workflows, usage history requests, and reports
• perform repetitious tasks with accuracy

Benefits

• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees