Billing Quality Analyst

NICE • Sandy, UT

20d • Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Business Operations Manager (Billing Quality Analyst) oversees end-to-end Order Management and Billing activities in Finance. This position is responsible for the completeness and accuracy of all customer invoices. The position monitors team productivity, coaches, and trains team members to improve throughput and accuracy, recommends process improvements and ensures operational efficiency targets and KPI’s are being achieved. This role is a critical part of maximizing the company’s revenue and cash flow through accurate and timely billing.

Requirements

• Experience as an auditor, as a paralegal, or in finance
• Experience with Contract Management, Fulfillment management or Subscription Management of company or customer assets, licenses or entitlements
• Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or related field, or equivalent business experience.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems
• Solid understanding of contract language, especially around invoicing terms
• Strong data and analytical skills, with the ability to combine business understanding with technology.
• Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills which are conducive to team development.

Nice To Haves

• Certification in quality auditing (e.g., ISO 9001, Six Sigma) is a plus.

Responsibilities

• Audit customer contracts to ensure that the Salesforce and Billing System entries will fulfill NiCE’s customer contractual obligations.
• Develop and implement audit plans to evaluate processes and procedures.
• Track & analyze audit findings and prepare detailed reports highlighting non-conformities.
• Collaborate with cross-functional teams to rectify quality issues and provide guidance on best practices.
• Drive modifications to operating practices and policies to eliminate quality gaps.
• Proactively escalate issues and present complex information clearly and effectively.
• Communicate in an effective and professional way within and outside of NiCE.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees