Billing QA/QC Representative - Lead
About The Position
As the Billing QA/QC Representative - Lead, you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Quality Representative will directly support patient business operations by performing the following activities: The Billing QA/QC Representative - Lead is a direct point of contact for management in providing agent quality assessment reviews. Employees are required to have flexibility to work any of our 8-hour shift schedules between the hours of of 8:30 AM to 8:00 PM EST, Monday - Friday.
Responsibilities
- Customer service agent call monitoring QC assessments
- Coordinate and maintain agent feedback documentation
- Audit and administer quality control reporting for work completed in the department
- Provide performance input to management team relative to agent quality assessments.
- Perform ad hoc support duties at management discretion.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
