Billing & Posting Resolution Provider

CPSI

1d•Remote

About The Position

The Billing and Posting Resolution Provider is responsible for providing TruBridge services to customers. This includes coordinating the day to day activities of a hospital's or clinic’s business office such as patient billing and collection, third-party payer relations, and/or preparation of insurance claims. The role involves implementing controls for appropriate submission, billing, and credit and collections, ensuring accurate and timely billing, and maintaining quality customer service. The provider will also assist with backlog billing projects, new contract implementations, and review claims. Additionally, the role includes assisting the manager with employee coaching, training, and disciplinary actions, and ensuring employee compliance with company policies. This is a remote position within a team focused on connecting providers, patients, and communities with innovative solutions to support healthcare delivery.

Requirements

At least 2 years of Medicaid experience
Excellent communication (written and oral) and interpersonal skills
Strong organizational, multi-tasking, and time-management skills
Must be detail oriented and able to follow through on issues to resolution
Must be able to act both independently and as a team member
High School Diploma or equivalent combination of education and relevant experience needed
1+ years’ experience
Excellent critical thinking, organizational, and time management sills with a strong attention to detail, accuracy, and follow through

Responsibilities

Coordinates business office functions and personnel that may include, but is not limited to patient billing, credit and collections, and data entry
Recommends new processes and changes in current processes
Implements controls to ensure appropriate submission, billing and credit and collections are kept in accordance with established procedures
Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts
Ensures that accurate and timely billing is being done by staff members in accordance with established procedures and third-party requirements
Responsible for consistently meeting production and quality assurance standards
Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Updates job knowledge by participating in company offered education opportunities
Protects customer information by keeping all information confidential
Processes miscellaneous paperwork
Ability to work with high profile customers with difficult processes
May regularly be asked to help with team projects
Responsible for assisting manager in the management of employees which would include coaching, training and performing necessary disciplinary actions including following up on action plans for their employees
Ensures employee compliance with dress code, attendance and other company policies
Processes miscellaneous paperwork and performs other administrative duties as assigned
Must be agile and able to easily shift between tasks
Assist with backlog billing projects, such as advanced claim resolution
Assist with new contract implementation
Review claims to ensure edits are setup correctly
Fill in as a Biller where needed