Billing Policy Services Agent

Bridge Specialty Group • Greensboro, NC

20h

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Billing Policy Services Agent to join our growing team in Greensboro, NC! The Billing Policy Services Agent’s primary function is to handle billing & policy services phone call inquiries on new & existing clients . The goal is to provide best-in-class service experience to our agency partners & policy holders. How You Will Contribute: Handle 50-75 billing inbound phone calls with similar energy & voice tone Policy services inbound calls including but not limited to policy inquiry, payment updates including EFT/Credit Card & reprinting declaration pages Sort/Mail policy documents & index scanned mail Assist processing with policy changes & renewal Quotes Other duties as assigned

Requirements

• High school diploma or equivalent required
• Prior customer service experience (insurance experience preferred)
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Licensed if assigned specific North Carolina accounts

Nice To Haves

• 1+ year of insurance industry experience (preferred)
• Associate’s or bachelor's degree in business or related field (preferred)

Responsibilities

• Handle 50-75 billing inbound phone calls with similar energy & voice tone
• Policy services inbound calls including but not limited to policy inquiry, payment updates including EFT/Credit Card & reprinting declaration pages
• Sort/Mail policy documents & index scanned mail
• Assist processing with policy changes & renewal
• Quotes
• Other duties as assigned

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees