Billing Operations Specialist (PST)

Octave

110d • $23 - $27

About The Position

This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup. As a key member of our Revenue Cycle team, the Billing Specialist will serve as the primary point of contact for our clients across the nation, managing a high volume of billing-related inquiries. The Billing Specialist will report directly to the Revenue Cycle Manager.

Requirements

• Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.).
• Google Suite & Apple MacBook experience preferred.
• Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions.
• Proficient in written communication, live chat, and phone support.
• Exceptional attention to detail.
• Superior written and verbal communication skills.
• High proficiency in multitasking across various systems.
• Adept at managing high volume of incoming client phone calls related to billing and explanations of benefits.
• Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow.
• Ability to handle delicate or sensitive situations with discretion and care.
• Strong passion for mental health and wellness.

Responsibilities

• Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries.
• Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients.
• Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
• Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
• Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
• Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
• Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals.
• Communicates effectively with health plans to obtain necessary information and resolve issues.
• Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
• Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.

Benefits

• Company sponsored life insurance, disability and AD&D plans.
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options.
• Generous Paid Time Off.
• Paid parental leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees