Billing & Operations Analyst

Connexus Energy • Ramsey, MN

7d

About The Position

Connexus Energy has an exciting opportunity to join our team as a Billing & Operations Analyst. This role supports billing systems, operational processes, reporting, and continuous improvement initiatives, working closely with cross-functional teams to ensure accurate, efficient, and reliable billing operations. The ideal candidate is an analytical, detail-oriented professional with experience in billing systems, a passion for process improvement, and the ability to collaborate, communicate effectively, and solve complex problems in a professional environment.

The expected hiring range is between $77,900 - $102,270.00. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 8% based on company performance.

Based in Ramsey, Connexus Energy is Minnesota’s largest electric cooperative, providing electricity, renewable energy alternatives and related services to 147,000 residential and commercial members just north of the Twin Cities.  We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry.  We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development.  Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.

Requirements

• Associates degree
• Three year’s work experience in utility billing/rates or other industry that deals with high volume billing transactions
• Two year’s experience with customer information systems
• Proficient in business process analysis, mapping, and documentation

Nice To Haves

• Bachelor’s degree

Responsibilities

• Configure, maintain, and optimize the Customer Information System (CIS), including billing rates, transactions, formulas, and logic.
• Ensure billing accuracy and compliance with cooperative policies, regulatory requirements, and tax codes.
• Serve as the CIS subject matter expert, troubleshooting issues and partnering with IT and vendors to resolve system challenges.
• Collaborate with the Supervisor to prepare, audit, and process monthly residential and commercial billing.
• Act as backup to the Supervisor, overseeing AMI and manual meter reading processes and audits.
• Analyze complex billing data to identify trends, discrepancies, and improvement opportunities.
• Lead or support process improvement initiatives, including documentation, implementation, and outcome measurement.
• Use data mining and reporting tools to generate insights that improve accuracy, efficiency, and member experience.
• Respond to internal and external inquiries professionally, resolving billing issues accurately and timely.
• Provide day-to-day guidance, mentoring, and system support to the billing team.
• Execute pre-close and month-end billing processes to ensure data integrity.
• Prepare and review billing reports, reconciliations, and special reporting for accounting.
• Close the current billing cycle and initiate the next billing month within the CIS.

Benefits

• Connexus Energy’s benefits package includes medical/dental/vision insurance, health savings account, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, tuition reimbursement, recognition program, employee referral program, and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees