Billing Manager

About the position

The Billing Manager oversees billing and collections operations, ensuring policies and procedures support timely collections and minimize bad debt risk. This role is responsible for evaluating customer creditworthiness, implementing best practices, and optimizing cash flow while supporting revenue goals. The Billing Manager reports to the Assistant Controller and collaborates closely with internal departments to resolve billing and payment issues efficiently.

Responsibilities

• Lead, mentor, and develop the billing and collections team.
• Organize workload to maximize efficiency and accuracy.
• Maintain and enhance internal controls related to billing and collections.
• Monitor and report on billing deductions and overall collections performance.
• Establish and implement best practices for billing and credit policies.
• Develop and report on key performance indicators (KPIs).
• Assess customer creditworthiness using financial analysis, credit reports, and payment history.
• Develop and enforce credit policies, including setting credit limits to optimize cash flow while minimizing risk.
• Provide guidance to sales and accounting teams on structuring credit terms and customer limits.
• Oversee the accounts receivable collection process to ensure timely payments.
• Monitor and manage customer accounts to minimize delinquencies and enhance cash collections.
• Collaborate with Sales and Customer Service to resolve billing disputes.
• Implement strategies to improve Days Sales Outstanding (DSO) and overall receivables turnover.
• Provide regular reporting and analysis on receivables performance, including trend analysis, aging reports, collections insights, and customer risk assessments.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Stay informed about industry best practices and regulatory changes affecting credit and accounts receivable.
• Support ERP system implementations and process enhancements as needed.

Requirements

• Bachelor's degree in Accounting, Business, or a related field.
• 5+ years of billing and collections experience in a large organization.
• 3+ years of experience in a leadership or management role.
• Experience working in a growing business and improving processes to support scalability.
• Strong analytical skills with the ability to interpret financial statements and credit reports.
• Knowledge of credit policies, risk management, and industry standards.
• ERP system implementation experience and a continuous improvement mindset preferred.
• Advanced Excel skills (pivot tables, VLOOKUPs); experience with Deltek preferred.
• Strong organizational skills with the ability to manage priorities in a fast-paced environment.
• Proven ability to collaborate across departments, particularly with operations and sales, to make strategic decisions beyond just financial metrics.

Benefits

• World-class benefits and a commitment to overall wellbeing.
• Career opportunities in a company culture that values personal growth and professional excellence.