Billing & Insurance Clerk II

AltaPointe Health•Mobile, AL

3d•Onsite

About The Position

The Billing & Insurance Clerk II is responsible for the accurate and timely processing of patient charges, payments, and adjustments, as well as verifying patient demographic and insurance eligibility information. This role involves responding to patient billing inquiries, keying charges into electronic systems, collecting co-payments, and processing billing documents. The clerk will also assist with medical bill processing oversight, work billing and third-party vendor reports, and ensure department productivity standards are met. The position requires cooperative work within the department, continuous skill enhancement, and adherence to customer service standards, treating consumers with care, dignity, compassion, and respect while maintaining privacy and confidentiality. Additionally, the clerk will participate in performance improvement activities, AltaPointe committees, and other administrative duties as assigned, including assisting other accounting staff when needed.

Requirements

High school diploma or equivalent.
Two years’ experience working in an inpatient or outpatient medical billing office.
Strong computer skills.

Nice To Haves

Experience with behavioral health, substance use, or primary care.
Medicaid, Medicare, or Blue Cross Blue Shield billing experience.

Responsibilities

Posts charges, payments, and adjustments to patient accounts in an accurate and timely manner.
Verifies patient demographic and billing information.
Verifies patient insurance eligibility to ensure information is current and accurate.
Responds to patient balance and billing inquiries in a prompt manner.
Key charges into electronic billing system and payer websites when appropriate.
Collects patient co-payments or balances due on account and enters payments into billing system.
Processes and files billing documents as required.
Provides internal training regarding the billing process.
Works cooperatively within the department to resolve problems regarding billing and collections.
Assist with medical bill processing oversight.
Works billing reports and third-party vendor reports related to the billing process.
Meets or exceeds department productivity standards.
Seeks supervision and consultation as needed.
Ability to work schedule as defined and overtime as required.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Treats consumers with care, dignity, compassion and respect.
Courteous and respectful towards consumers, visitors and co-workers.
Respects consumers’ privacy and confidentiality.
Is pleasant and cooperative with others.
Assists consumers and visitors as needed.
Personal values don’t inhibit ability to relate and care for others.
Is sensitive to the consumer’s needs, expectations and individual differences.
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as requested.
Completes assigned tasks in a timely manner.
Works in a cooperative manner with other AltaPointe employees.
Follows AltaPointe policies and procedures.
Receives and responds to inquiries of accounting matters promptly and courteously.
Assists with performance of duties of other accounting staff in periods of absence.
Performs other duties as assigned.