Billing Director

Conexon•Kansas City, MO

4d•Hybrid

About The Position

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home. Conexon is seeking a strategic and results-oriented Billing Director to lead our end-to-end revenue cycle and billing operations. As Conexon Connect rapidly expands its fiber-to-the-home (FTTH) footprint nationwide, this role is critical in ensuring revenue assurance, financial accuracy, and a seamless customer billing experience. The Billing Director will play a pivotal role in revenue assurance affecting all aspects of Conexon Connect billing system, completeness and adherence with the company’s billing policies, processes, and controls. You will serve as a key bridge between marketing, customer care, and finance, driving the integration of BSS platforms to streamline high-volume billing. We are looking for a leader who can balance day-to-day operational excellence with long-term strategic planning—identifying process improvements, implementing robust financial controls, and leveraging data analytics to reduce churn and enhance profitability in a fast-scaling environment. This is a key strategic position in a fast-growing company; you will be expected to provide guidance and expertise to internal and client stakeholders on a wide variety of issues.

Requirements

Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail
Strategic thinker towards short- and long-term organizational goals
Proven experience scaling teams in a high-growth environment
Proficiency in report preparation and data analysis
Possesses financial acumen
Understand business metrics and how to impact results
Outstanding verbal and written communication skills
Excellent customer service skills
Strong analytical and critical thinking skills
Maintains positive attitude and demonstrates the utmost in professionalism
Works independently and possesses good judgement skills

Nice To Haves

Five (5) years of accounting and/or Telecommunications Billing experience in a leadership role
CPA or PMP preferred
Telecommunications experience preferred
Ability to work under pressure to meet deadlines and solve problems
Bachelor’s degree in accounting or a related field strongly preferred

Responsibilities

Work cross functionally to assist with defining best practices, workflows, and technological solutions
Have full comprehension of end-to-end billing process with the ability to troubleshoot issues
Work with external vendors and coop partners as it relates to billing issues and efficiencies
Perform month-over-month analysis, reporting, and identifying trends
Provide training to staff in compliance with federal and state regulations, FCC compliance, and USAC/E-Rate, and internal billing policies
Work with external vendors as it relates to billing technology, issues, and efficiencies
Apply and monitor appropriate controls
Collaborate with teams to ensure strategic directives are implemented, including optimal customer experience with billing changes
Identify and lead the implementation of process improvements
Develop, document, and review systems documentation and perform QA testing as needed for systems supporting Billing
Optimize the sign up to payment receipt lifecycle. Set strategic objectives and review performance
Perform other duties as assigned to fulfill the objectives of this position